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The most sensitive area Linda has helped was in negotiating with national newspapers as we marked the fifth anniversary of the day life as we knew it ended. In doing so, she represented Owen and I and negotiated and got a donation of £3,000 for the charity. I have learnt too well how media rewrite stories to sell papers and not always write what they promise, for me this is so sensitive and never easy. Linda took some of that stress away through dealing with the media on our behalf and we are glad to have had her at our side.